Why would a company outsource their back office processing, knowing how important it is to control first impressions and provide consistent and reliable service? Good question. Companies are built on what they sell: manufactured goods, services, technical devices etc. All of the other things they do such as human resources, accounting, legal work are functions of necessity, but do not usually add to their core purpose. Many companies have realized that some of those functions are better left to people who specialize and can do them more efficiently and accurately. For a long time, companies have outsourced legal work, accounting and more. In these challenging economic times, there is even a growing number of businesses that outsource marketing, sales, programming, payroll, accounting and customer service.
If you calculate what it costs to build an internal, technically proficient back office staffed with educated, trained and motivated professionals, the numbers can be overwhelming. Not all companies can afford the level of service necessary to assure an acceptable ratio of good outcome. So, what do we do?
Domestic outsourcing is even more expensive than doing it internally. However, outside the U.S., a vast network of back office support services necessary to assure an acceptable ratio of good outcomes exists, especially in the Philippines. BPO (Business Process Outsource) companies in the Philippines access a growing pool of college graduates who see this as a profession and a valued career. Motivated and well-managed, they easily learn client products as well as corporate culture. They are well-educated, conversant in English and understand the American lifestyle.
Because of competition from other countries in the business service field, Philippine professionals have zeroed in on what sets them apart. As a result, their client services industry has thrived.
Enhanced Services International (ESI) is an American-owned outsourcing company with operations in Makati,Philippines since 2002.
ESI is a part of the Cristel Family of Companies and has honed the art of effective client contact at all communication and technical levels. Senior management in the U.S. and the Philippines is made up of people with many years of experience across many industries.
We believe that you, as the client, should be in control of your business, receive as many and as detailed reports as you need, meet deadlines and be able to monitor and interact with your customers anytime. Today's technology allows for all of that and more.
What about overseas pricing? Simply put, your company should be able to, at least, cut these costs in half. ESI has the management and staff to take over even the most complex tasks and respond to the highest requirements.
The ESI motto is a true statement - it's like having your back office support in the next room, but at a fraction of the cost.
