Specifically, what does ESI offer?
ESI offers a wide range of services for client companies including customer billing, inbound customer service calls, inbound sales calls from ads, infomercial, catalogs, etc. There are too many other services to completely list here. ESI offers phone responses, email reply or live chat to accomplish the goals set by clients. We will contract with businesses in most industries worldwide to offer services to their clients.
In the near future watch for ESI to expand its services to include outbound contract as well as collection, insurance administrative services and other professional support services. If your company needs quality, client-related services, talk to us at ESI. We are innovative and our scope is very inclusive.
How much does it cost?
The cost of ESI service is largely dependent on the type and complexity of services required. Compared to U.S. based service centers, your company will save 30% to 60% on like functions provided by ESI.
Who do you offer your services to?
ESI offers services to any lawful business in any part of the world. Since ESI's operations are located in the Philippines, access to highly trained, motivated, multilingual-professionals is abundant. Filling even the most challeging language or technical request is well within our scope.
If my company is your client, What reporting do I get? How do I know what you're doing?
As an ESI client, you would be provided with a wide variety of reports to choose from. Number of calls, talk time, hold time, number of rings, caller subject, recorded calls, averages, are just some of the management tools available along with several levels of live audit. Because of ESI's state of communication technology, its like having your client services department in the next room. You maintain complete control and live listening availability anytime, on any line.
Since ESI is an American-based company your management team is always welcome at our Tampa Bay based offices to discuss ideas, performance and, yes, even problems, should they occur. Our American-based representatives are always available, anytime.
How long does it take to start - What happens first?
ESI will meet extensively with a new client to determine fair pricing, learn your company's culture and customer attitudes, establish exact guidelines of what you expect of ESI and determine what training is appropriate for ESI operations staff. Depending on the complexity of the requested service, ESI can be operational on your behalf in 30 to 60 days.
What if I don't like it?
If your company determines, after engaging ESI, that ESI services or the concept does not fill your need, ESI will gladly disengage. ESI will only ask that it be paid for services rendered to that point.
Who are the service representatives - Who answers the phone?
The Philippines staff of ESI consists of well-trained professional customer service representatives and technicians who are proficient in English and vocabulary of the industry as well as many other languages and dialects. Because of the locale, ESI can attract highly-educated and dedicated personnel who are compensated on a scale that exceeds other local pay programs. |
